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Terms & Conditions, Privacy Statement, Returns Policy, Cookie Policy

Terms & Conditions


COPYRIGHT & TRADEMARK
This Site is owned and operated by Eirgrow Ltd. The information contained on this Web Site,
including all images, designs, text, graphics, and other materials that appear herein are copyrights,
trademarks or other intellectual property owned, or licensed (all of which, collectively, are referred to
as the “Contents”) All selection and arrangement of content and all other information on this Site are
copyright of Eirgrow Ltd, content providers or technology providers.
Any other use of the Contents on this Site including reproduction for purposes other than as noted
above, and including any reproduction, modification, distribution, or republication may violate
copyright or trademark laws, and, without the prior written permission of Eirgrow.Ltd, is strictly
prohibited.


ALL RIGHTS RESERVED
Permission is granted to display, copy, print and distribute in hard copy sections of this Site for the
purpose of browsing and shopping or for placing an order at Eirgrow.ie. Unauthorised use of the
material on this site without written prior permission of Eirgrow Ltdmay violate copyright, trademark
and other applicable laws.
Eirgrow Ltd respects all relevant trademarks which are marked accordingly. Please note that the
permission granted here terminates automatically if you breach any of these Terms of Business and
Use of Site Conditions.


CONTRACT FORMATION
All orders placed by you the customer on Eirgrow Ltdare on the basis of these Terms and Conditions
of Sale and are subject to acceptance by us by delivery of the goods to you at which point a legally
binding contract is constituted between us.  In addition, title in the goods shall not pass to the
customer until all sums due from the customer to the supplier (Eirgrow.ie) on any account have been
paid and the goods have been delivered.
 
Your order confirmation is for your convenience only and does not constitute an acceptance of your
order.


TITLE OF GOODS
For customers with a credit account, ownership and title remains with Eirgrow Ltd until payment for
products have been paid in full.


DELIVERY SHORTAGES
On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery
note supplied by the carrier to ensure that the contents of your delivery corresponds to the items
mentioned on the delivery note/packing slip.  No responsibility can be accepted afterwards for short
delivery if there is a discrepancy.  All shortages must be reported by email/phone to Eirgrow Ltd within
24 hours.  Claims for shortages must be supported by the carrier’s proof of delivery note on which the
goods have been signed for as short.

PRICING
“List Price” – any “list price” used on this Site represents the manufacturers’ suggested retail selling
prices and may not be indicative of the prevailing selling prices at any specific time and place in your
area.
“Our Price” – despite our careful attention to pricing, an item could be mis-priced inadvertently. If an
item’s correct price is lower than our quoted price, we will charge the lower (correct) amount and
deliver the item to you. If an item’s correct price is higher than our quoted price, Eirgrow Ltd will have
the right to refuse or cancel any such orders whether or not the order has been confirmed and your
credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price
and send the item in order not to cause you inconvenience.
COMMUNICATION
We may contact you periodically to communicate promotions and special offers. As per the legal
requirements, on every communication a valid ‘opt-out’ option will be provided.
DISCLAIMER OF WARRANTY
Eirgrow Ltd is providing, ( to the fullest extent at law ) this Site and its Contents on an “as seen” basis
and makes no representations or warranties of any kind, either express or implied, including, without
limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a
particular purpose. Eirgrow Ltd believes the Content to be accurate, complete, and current, Eirgrow
Ltd does not represent or warrant that the information accessible on this Internet Web Site is
accurate, complete, or current. Price,availability and other information is subject to change without
notice.


DISCLAIMER OF LIABILITY
We do our best to provide our customers with the correct product information however sometimes
manufacturers product features or packaging. As a result actual product packaging and ingredients
may vary from the information provided on our website, so we do not recommend you solely rely on
the information on our website. Always read product labels, warnings, manuals, preparation and
usage recommendations before using. You can also contact the manufacturer for any additional
information.


Product information such as buyer’s guides, using or serving suggestions, product benefits or
warnings at Eirgrow Ltd is provided for reference purposes only. Eirgrow Ltd disclaims liability for any
product information inaccuracy, misstatements, omissions or consequential loss.
In no event will Eirgrow Ltd be liable for special, indirect, or consequential damages or any damages
whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any
action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or
in connection with the use, copying, or display of the Contents of this Internet Web Site. Eirgrow Ltd
will, from time to time, make changes in the Contents and in the products or services described on
this Site in order to improve its function.


Save in respect of your statutory rights under the Sale of Goods & Supply of Services Act 1980, and
save in respect our guarantee, we shall not be liable to you by reason of any implied warranty,
condition or other term, or any duty at common law, or under these terms of our contract with you, for
any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs,
expenses or other claims for compensation whatsoever (whether caused by our negligence) which
arise out of or in connection with the supply of the goods or their use by you.

TERMS OF USE REVISIONS

Eirgrow Ltd may revise these Terms of Use here by updating this posting. You agree in the event that
any portion of these Site Terms of Use is found to be unenforceable, the remainder of the Site Terms
of Use will remain in full force. By using this Site you agree to be bound by any revisions and should
periodically visit this page to determine the then current Terms of Use to which you are bound.
Eirgrow Ltd is Registered in Ireland No. 716100 . V.A.T. No. IE 3956428DH

Email Offer Terms & Conditions
Once a coupon code has been submitted – you will see the sub-total change as the discount is
applied.
*All discount codes can only be applied at point of sales i.e at the checkout page. Vouchers codes
cannot be applied once the order is process and a confirmation email received

PRIVACY STATEMENT / COOKIE POLICY

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

DATA COLLECTION

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

YOUR PRIVACY RIGHTS

You have a number of rights in relation to the information that we hold about you. These rights include:

  • the right to see information we hold about you and to get information about what we do with it;
  • in some circumstances, the right to withdraw your permission to our processing of your information, that you can do at any time. We may continue to process your information if we have another legitimate reason for doing so;
  • in some circumstances, the right to receive certain information you have provided to us in an electronic format and/or ask that we send it to a third party;
  • the right to ask that we correct your information if it’s inaccurate or incomplete;
  • in some circumstances, the right to ask that we delete your information. We may continue to keep your information if we’re entitled or required to keep it;
  • the right to object to, and to ask that we limit our processing of your information in some circumstances. Again, there may be situations where you object to, or ask us to limit our processing of your information but we’re entitled to continue and/or to refuse that request.

You can exercise your rights by contacting the Data Protection Officer, see ‘Who we are and other important information’ section above.

ANALYTICS

As with every website, we collect analytics via our website. This is not personal information, but provides us with an overview of demographical data, behavioural data that allows us to understand who, what, why and where our customers are based. This information purely gives us an overview for the purposes of traditional marketing and digital marketing.

COOKIES

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

 

Delivery Policy


This document sets out the delivery policy that applies to customers that make a purchase at
www.eirgrow.ie. If you should have any questions please contact our customer service team
on 069 31313 or sales@eirgrow.ie


Delivery Options & Costs
We offer the following delivery options. You will see all associated costs at check out.
Standard delivery on all orders to a maximum weight of 30kg and a box length of up to 2 meters
is charged at a rate of €7.99


Standard delivery on all orders above 30Kg and box length over 2 meters is charged at €70
All above delivery costs can be found at checkout.
Note all bulk bag orders can only be placed via our sales team on 069 31313 as due to
weight and location, delivery prices vary.


Order Processing Time
All orders placed before 2pm Monday to Friday are processed and dispatched on the same day from our warehouse *, all orders placed after will be dispatched the next day *. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or the next business day *. All orders will be delivered within 3-5 business days *.

*with the exception of our BBQs which have a delivery time of 2 – 3 working weeks.


Delivery Address and Eircode
Please note we are unable to modify the delivery address once you have placed the order. Please
use your Eircode when entering delivery information.


Tracking Your Order
Once your order has been dispatched, the chosen carrier will send you an email for tracking the
delivery and delivery date.
Returns and Refunds


We at www.eirgrow.ie want you to be completely happy with your purchase – please read our
return and refund policy or contact sales@eirgrow.ie

 

Returns Policy


Returns:

-Customers have 14 days from date of receipt of their order to return the goods to us for a full
refund of the cost of the item (excluding the delivery fee)
-Please notify us by email using our Contact Us page
-Provide us with the order #, the item and detail your intention to return the product
-Customers can then opt to:

-pay the shipping costs involved in returning the item(s) to our premises
-or alternatively they can drop the goods to us directly

-Customers must return the goods where they are fit for resale and in their original and
undamaged packaging.
-Refunds can only be paid on the same payment card used to place the order.
Faulty Goods
-If you have a faulty item, please notify us by email using our Contact Us page
-Provide us with the order #, the item and a brief description of the fault
-Customers can then opt to:
-pay the shipping costs involved in returning the item(s) to our premises

-or alternatively they can drop the goods to us directly.